Verified resident feedback · How reviews & rankings work · Review data updated: 16 Jul 2026
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Review
Distribution:
5-star 43%
|
4-star 29%
|
3-star 14%
|
1-2 star
14%
Last 12 months : 100.00% (1 review)
369 Old Taupo Road, Springfield, Rotorua, New Zealand 3015
Key Facts
- Reviews: 14
- Rank: 266 of 510 Villages
- Dwellings: 39
- Fee model: ORA / LTO — 0% per year, for 0 years.
- Min age: 65
Services Offered
- 2 Bedroom Villa
- 1 bedroom Villa
- 2 Bedroom Apartment
- 1 bedroom Apartment
- Studio Unit
- Continuum of care
- RETIREMENT VILLAGES
Service Information
Facility information supplied by provider.
This business is part of Heritage Lifecare Limited (VILLAGES).
Cantabria Home, Hospital and Retirement Village in Springfield, Rotorua is stated as offering "a complete concept in retirement care. Nestled in a park like setting with beautiful landscaped trees, gardens and views that enhance the peaceful eight acre setting."
Their website goes on to say that their "thermally heated facilities include a Hospital designed to meet the needs of the elderly, those requiring rehabilitation and the disabled, complementing the Rest Home and Retirement Village to provide that extra care. The Hydrotherapy Pool and Physiotherapy Unit complete the picture. We offer the highest standard of staff and management to take care of all your health care needs."
No. of Dwellings: 39
(Last Updated: 16th January 2026)
Costs & Entry Conditions
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Fee Model
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|
|---|---|
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Minimum Age of Entry
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65
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Lowest Known Price
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Undisclosed
...
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Highest Known Price
|
Undisclosed
...
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|
Capital Gain
|
Provider
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|
Capital Loss (if any)
|
Provider
|
|
Maintenance Fees Starting from
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Undisclosed
(Paid Weekly)
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Maintenance Fee Increases?
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Fixed for Life |
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Extra Costs/Fees
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|
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No. of Dwellings in Village
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39 |
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Data Current As of
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16 May, 2023 |
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Data Supplied By
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Location & Map for CANTABRIA VILLAGE
Resident Reviews for CANTABRIA VILLAGE
Review scores and rankings calculated from verified Village Advisor resident-review data.
NPS
3.9
(14 reviews)
Quality of Care
Caring Staff
Responsive Management
Outdoor Activity
Indoor Entertainment
Social Atmosphere
Enjoyable Food
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Example resident reviews
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
My Village
5 / 5 ★None at this time.
Excellent service
5 / 5 ★All the staff at Cantabria are very attentive and so great.
Five Stars
5 / 5 ★A very pleasant place. Nice trees and garden.
Everything Positive
5 / 5 ★No negatives here that I've had to deal with. I have had a villa since 2011.
Quick Review
4 / 5 ★A retirement village with character and amenities.
Lovely Grounds
4 / 5 ★Very friendly establishment with staff who always have time to greet residents.
Friendly Staff
4 / 5 ★Have to [be] more diligent with security cameras and obvious security guards having a 24/7 presence.
Independent living
3 / 5 ★Heritage Lifecare seems only interested in making money
Facility Response:
We are so sorry to hear about your recent experience. We've been in touch with the interim Care Home & Village Manager and the Regional Operations Manager who will look into your concern. Please feel free to share your contact details with us so we can follow up personally. Thanks
Independent Living
2 / 5 ★When I bought into this place it was privately owned & managed by a family & absolutely excellent. Since changing hands & owned by Heritage Life , the atmosphere & care has dropped remarkably.
Lack Of True Caring Atmosphere
1 / 5 ★More trained staff.<br />
These comments may seem very harsh but having been so very happy here prior to the change of ownership I find its present atmosphere so very sad. Cantabria has truly felt like 'home' to me but sadly, no longer. Thankfully I am well, in spite of being 94 I am able to have a life outside of Cantabria but I guess it won't always be like that!
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