8 Harrison Road, Panmure, New Zealand 1060
SUMMERSET AT HERITAGE PARK Provider Logo Bronze
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Score: 92%

Verified resident feedback · How reviews & rankings work · Review data updated: 17 Aug 2026

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Review Distribution: 5-star 68% | 4-star 28% | 3-star 2% | 1-2 star 2%

Last 12 months : 95.83% (24 reviews)

Key Facts

  • Reviews: 83
  • Rank: 55 of 510 Villages
  • Dwellings: 148
  • Fee model: ORA / LTO — 6% per year, for 4 years + 6% upfront. — Maximum 30%
  • Min age: 70

Services Offered
  • Serviced Apartments
  • 1 Bedroom Townhouse
  • 3+ Bedroom Villa
  • 2 Bedroom Villa
  • 3 bedroom Apartment
  • 2 Bedroom Apartment
  • RETIREMENT VILLAGES

Service Information

Facility information supplied by provider.

This business is part of SUMMERSET GROUP HOLDINGS LTD.

Located in the heart of Ellerslie (Auckland), Summerset at Heritage Park is named after a slice of New Zealand history. The village is situated on the site of a 1980s tourist park and has been designed to preserve many of the park’s original features, making it a unique and special place to call home.

No. of Dwellings: 148

Management

To view all Summerset Villages through out the country or to see all Summerset Care Villages

Resident Activities

At Summerset at Heritage Park our range of indoor and outdoor facililities mean you'll always have something to do, no matter what the weather. And, if you're keen to get involved, our on-site Activities Coordinator will make sure there's always a calendar of events and activities to keep you entertained.

Our Divine Café and in-house catering offer contemporary food menus prepared on site with wholesome, seasonal, fresh, locally grown produce.

(Last Updated: 26th March 2026)

Costs & Entry Conditions

Fee Model
ORA / LTO
6% per year, for 4 years + 6% upfront.
Maximum 30%
Minimum Age of Entry
70
Lowest Known Price
$340,000
1 Bedroom Townhouse
Highest Known Price
Undisclosed
...
Capital Gain
Provider
Capital Loss (if any)
Maintenance Fees Starting from
Undisclosed
(Paid Weekly)
Maintenance Fee Increases?
CPI Based
Extra Costs/Fees
No. of Dwellings in Village
148
Data Current As of
2 Feb, 2023
Data Supplied By

Location & Map for SUMMERSET AT HERITAGE PARK

Resident Reviews for SUMMERSET AT HERITAGE PARK

Review scores and rankings calculated from verified Village Advisor resident-review data.

4.6 (83 reviews)
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Quality of Care
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Caring Staff
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Responsive Management
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Outdoor Activity
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Indoor Entertainment
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Social Atmosphere
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Enjoyable Food
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Verified Resident Feedback

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Overall Satisfaction Score: 4.6 / 5 ★ (92%) based on 83 qualifying reviews

Rating Breakdown (% of total reviews)
5★
68% (56)
4★
28% (23)
3★
2% (2)
2★
2% (2)
1★
0% (0)
Example resident reviews
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
Five Star
5 / 5 ★
My wife and I moved into an apartment in early 2016 as having lived at Pakuranga for 42 years, then retiring to Maungaturoto in 2002. [Due to health needs], we had to get closer to Auckland Hospital. Getting a village apartment was much less travel from Maungaturoto. I am now in a care suite. (eds.)
Reviewer: Anonymous 23 Jul 2026
Review
5 / 5 ★
They are great
Reviewer: Anonymous 21 Jul 2026
Four Star
4 / 5 ★
There is a need for some people to be reminded re rules. E.g. Turn off or mute ones phone whilst at movies and/or other group activities.
Reviewer: Anonymous 21 Jul 2026
Great village pity about autocratic headoffice
4 / 5 ★
It would be a 10 if it were not for [what I see as] increasing direction from head office. Furniture, food, entertainment and other activities are selected [centrally by head office] and increasingly [implemented across] all villages. Local initiatives are becoming more restricted to approved entertainment. We cannot even have adequate acoustic treatment of communal rooms or covered walkways because [I understand there are concerns about maintaining the village's overall design and appearance.]
Reviewer: Anonymous 10 Jul 2026
review to rate
4 / 5 ★
It is most unfortunate that the hours of the Residents Service Manager have been cut. As more of the residents age and become vulnerable we need someone more available.
Reviewer: Anonymous 10 Jul 2026
Review
4 / 5 ★
See above
Reviewer: Anonymous 16 Jun 2026
Independant living
3 / 5 ★
Keep improving communication. Be transparent in decision making.
Reviewer: Anonymous 28 Jul 2021
Brand New Apartment
3 / 5 ★
Community area is undersized for the community and acoustics are very poor design and a number of occupants can no longer attend as noise levels are too great.
Reviewer: Anonymous 19 Jul 2021
Stay in your own home if you can!
2 / 5 ★
Listen to the villages. Be open and receptive. Implement simple strategies upon request. Provide suitable food for older people, not fatty, dry hard to digest boring 3 veges and meat. Where is the fruit and fresh veges?
Reviewer: Anonymous 18 Jul 2024
Disappointed
2 / 5 ★
Ensure food meets dietry needs and is palatable. Ensure help is what and when needed. Ensure personal resident costs are kept to a minimum. Outdoor shade and seating. No charge for parking. Better front line management.
Reviewer: Anonymous 10 Jul 2023

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