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Verified resident feedback · How reviews & rankings work · Review data updated: 29 Jul 2026
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Review
Distribution:
5-star 48%
|
4-star 45%
|
3-star 6%
|
1-2 star
1%
Last 12 months : 86.00% (10 reviews)
184 St Heliers Bay Road, St Heliers, Auckland, New Zealand 1071
Key Facts
- Reviews: 69
- Rank: 108 of 510 Villages
- Dwellings: 134
- Fee model: ORA / LTO — 4% per year, for 5 years. — Maximum 20%
- Min age: 70
Services Offered
- Serviced Apartments
- 3+ bedroom Townhouse
- 2 Bedroom Townhouse
- 1 Bedroom Townhouse
- 3 bedroom Apartment
- 2 Bedroom Apartment
- 1 bedroom Apartment
- Continuum of care
- RETIREMENT VILLAGES
Service Information
Facility information supplied by provider.
This business is part of Ryman Healthcare Ltd.
GRACE JOEL RETIREMENT VILLAGE is located in St Heliers, Auckland and offers 134 independent living dwellings with 1 - 3 bedroom Townhouses & Apartments with 63 serviced apartments
No. of Dwellings: 134
(Last Updated: 12th January 2026)
Costs & Entry Conditions
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Fee Model
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|---|---|
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Minimum Age of Entry
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70
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Lowest Known Price
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Undisclosed
...
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Highest Known Price
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Undisclosed
...
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Capital Gain
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Provider
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Capital Loss (if any)
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Maintenance Fees Starting from
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$119 per week
(Paid Weekly)
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Maintenance Fee Increases?
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Extra Costs/Fees
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No. of Dwellings in Village
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134 |
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Data Current As of
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Unknown |
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Data Supplied By
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Location & Map for GRACE JOEL RETIREMENT VILLAGE
Resident Reviews for GRACE JOEL RETIREMENT VILLAGE
Review scores and rankings calculated from verified Village Advisor resident-review data.
NPS
4.4
(69 reviews)
Quality of Care
Caring Staff
Responsive Management
Outdoor Activity
Indoor Entertainment
Social Atmosphere
Enjoyable Food
Verified Resident Feedback
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Example resident reviews
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
5 star review
5 / 5 ★Continue the upgrade suggestions.
independent village living
5 / 5 ★More gardeners needed or make gardens low maintence
Buildings are 25+ years old and require regular ma
4 / 5 ★Buildings are 25+ years old and the interior needs a well-earned upgrade and carpets and furniture replaced with more modern and easy to move styles.
Excellent monthly special dinners
4 / 5 ★Excellent monthly special dinners. Friendly, helpful staff. Regular activities & outings organised.
excellent location and support services
4 / 5 ★see above
Review
4 / 5 ★Address quickly the dated public areas.<br />
Make cross use of chapel to cinema
Very happy living here
4 / 5 ★I am very happy living here and have generally positive comments about the village and staff.
Facility Response:
Thank you for your kind words.
Review
4 / 5 ★Main Building is 20+ years old. [I feel] Internal furniture, carpet and general interiors is in need of an upgrade. St. Heliers location gives a positive rating.
Facility Response:
Thanks for sharing your feedback, and we are sorry to hear that you are disappointed with the level of building maintenance. If you would like to speak to us directly about these concerns, you are very much welcome to send us an email at residentsupport@rymanhealthcare.com.
It has taken 18 months to get repairs or maintenance sorted in my unit
3 / 5 ★It has taken 18 months to get repairs or maintenance sorted in my unit. It has been an uphill battle, and ongoing.
Three Stars
3 / 5 ★The midday meal requires significant improvement.
Facility Response:
Thanks for your review.
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