Verified resident feedback · How reviews & rankings work · Review data updated: 1 Aug 2026
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Review
Distribution:
5-star 69%
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4-star 28%
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3-star 3%
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1-2 star
0%
Last 12 months : 96.47% (17 reviews)
66 Mabey Road, Avalon, Lower Hutt, New Zealand 5011
Key Facts
- Reviews: 96
- Rank: 52 of 510 Villages
- Dwellings: 180
- Fee model: ORA / LTO — 0% per year, for 0 years.
- Min age: Undisclosed
Services Offered
- Serviced Apartments
- 3+ bedroom Townhouse
- 2 Bedroom Townhouse
- Continuum of care
- RETIREMENT VILLAGES
Service Information
Facility information supplied by provider.
This business is part of Ryman Healthcare Ltd.
SHONA MCFARLANE RETIREMENT VILLAGE
No. of Dwellings: 180
(Last Updated: 26th November 2025)
Costs & Entry Conditions
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Fee Model
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Minimum Age of Entry
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Undisclosed
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Lowest Known Price
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Undisclosed
...
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Highest Known Price
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Undisclosed
...
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Capital Gain
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Provider
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Capital Loss (if any)
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Maintenance Fees Starting from
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Undisclosed
(Paid Weekly)
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Maintenance Fee Increases?
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Extra Costs/Fees
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No. of Dwellings in Village
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180 |
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Data Current As of
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Unknown |
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Data Supplied By
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Location & Map for SHONA MCFARLANE RETIREMENT VILLAGE
Resident Reviews for SHONA MCFARLANE RETIREMENT VILLAGE
Review scores and rankings calculated from verified Village Advisor resident-review data.
NPS
4.7
(96 reviews)
Quality of Care
Caring Staff
Responsive Management
Outdoor Activity
Indoor Entertainment
Social Atmosphere
Enjoyable Food
Verified Resident Feedback
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Example resident reviews
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
Five Star
5 / 5 ★I have been here for over 4 years. I like living here very much, we are fortunate to be right on a bus route which helps a lot. Our current manageress is a very popular one and has made a difference to the village.
Five Star
5 / 5 ★My positives.
4 Star
4 / 5 ★nothing specific
Everything perfect
4 / 5 ★Everything perfect, thanks.
Many positives but waiting for maintenance
4 / 5 ★There are many positives from living here in village life. We are still waiting a long time for maintenance to be done.
Facility Response:
Thanks for sharing your feedback, and we are sorry to hear about your frustrations. If you would like to raise these concerns with us directly, you are welcome to send us an email at residentsupport@rymanhealthcare.com.
Four Star
4 / 5 ★Management has been patchy - five managers in four years - but facilities are good and social life offers many opportunities.
Facility Response:
Thanks for sharing your experience.
Just a lovely place to live
4 / 5 ★Lovely people. Love the company. Feel so safe ands secure. Love having our (outdoor) work done. Enjoy the activities. Just a lovely place to live.
Facility Response:
Thanks for your feedback and review.
3 Star
3 / 5 ★To me our village has not kept up with the times with vehicle access and movement and people movement around the village. Vehicles do not keep to the left and people do not use the footpaths. Many lives are threatened. Paths need to be at least 1.5m in width so as to allow people to pass with whatever device they have or not. Otherwise widening roadways and put in a dedicated lane with a concrete curb.
Facility Response:
Thanks for sharing your feedback.
3 Star
3 / 5 ★Nice townhouses not apartments. Lovely grounds. Lovely upgraded buildings. Staff turnover very high. Good efficient staff members seem to leave. Management communication not good.
Facility Response:
Thanks for the 3-star review.
Quick Review
3 / 5 ★The recent formation of a Residents Committee is already enabling greater cooperation between residents and management.
Facility Response:
Thanks for the review.
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