Verified resident feedback · How reviews & rankings work · Review data updated: 23 Jul 2026
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Review
Distribution:
5-star 50%
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4-star 41%
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3-star 8%
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1-2 star
1%
Last 12 months : 87.88% (33 reviews)
7 Ngataringa Road, Devonport, Auckland, New Zealand 0624
Key Facts
- Reviews: 76
- Rank: 169 of 510 Villages
- Dwellings: 260
- Fee model: ORA / LTO — 4% per year, for 5 years. — Maximum 20%
- Min age: 70
Services Offered
- Serviced Apartments
- 3 bedroom Apartment
- 2 Bedroom Apartment
- 1 bedroom Apartment
- RETIREMENT VILLAGES
Service Information
Facility information supplied by provider.
This business is part of Ryman Healthcare Ltd.
WILLIAM SANDERS RETIREMENT VILLAGE is located in Devonport, Auckland and offers 260 dwellings.
No. of Dwellings: 260
(Last Updated: 26th November 2025)
Costs & Entry Conditions
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Fee Model
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Minimum Age of Entry
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70
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Lowest Known Price
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Undisclosed
...
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Highest Known Price
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Undisclosed
...
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Capital Gain
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Provider
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Capital Loss (if any)
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Maintenance Fees Starting from
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Undisclosed
(Paid Weekly)
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Maintenance Fee Increases?
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Extra Costs/Fees
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No. of Dwellings in Village
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260 |
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Data Current As of
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Unknown |
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Data Supplied By
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Location & Map for WILLIAM SANDERS RETIREMENT VILLAGE
Resident Reviews for WILLIAM SANDERS RETIREMENT VILLAGE
Review scores and rankings calculated from verified Village Advisor resident-review data.
NPS
4.4
(76 reviews)
Quality of Care
Caring Staff
Responsive Management
Outdoor Activity
Indoor Entertainment
Social Atmosphere
Enjoyable Food
Verified Resident Feedback
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Example resident reviews
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
William Sanders is well located within walking distance of Devonport Village
5 / 5 ★William Sanders is well located within walking distance of Devonport Village and Ferry to the city. We can enjoy local activities as well as inhouse Entertainment. Very grateful for this lifestyle!
One can never feel lonely in a place like this - being an independent, you reap
5 / 5 ★One can never feel lonely in a place like this - being an independent, you reap what you sow.
Almost 100%
4 / 5 ★Almost 100%.
Management seems to take a long time to get things done if asked for specific
4 / 5 ★Management seems to take a long time to get things done if asked for specific projects.
Results
3 / 5 ★Why is it so difficult to prepare good tasty meals that arrive hot and. Nice presentation
Undecided
3 / 5 ★Large village. Independent residents are in isolated buildings. Their only access to the main building's facilities is through the hospital building with ONE lift down to the reception area and the main social areas. This lift is heavily used by laundry, food and other trolleys, and can be full and difficult !<br />
Why on earth didn't the designer provide a pathway around the side of the main building so residents in approx 150<br />
independent units in the various out buildings have better access ?
Discrepancy between advertisement and reality
3 / 5 ★Best choice/alternative but [I feel there is a] discrepancy between advertised hype and reality. [In my opinion the] food is barely acceptable and housekeeping of a reasonably low standard. [I feel like] management is unresponsive. (eds.)
Facility Response:
Thanks for taking the time to leave us a review, and we are sorry to hear that our services have not been up to standard. If you're open to it, we'd welcome the chance to discuss your concerns directly at residentsupport@rymanhealthcare.com so we can work to improve our services going forward.
Review
3 / 5 ★How unhappy with are with the standard of meals. They know this already.
Facility Response:
Thanks for taking the time to leave us a review.
Dont leave it too long - take time to choose
3 / 5 ★After one year of residency nothing has been done to make the entrance/exit from the van any easier for disabled people like me. I dislike being manhandled into the van and so don't go on trips. I am too slow getting around for short shopping trips so have to pay a lot to get my food delivered. I am not allowed to have an electric mobility chair- badly needed ! This place is huge and I am having to pay for upkeep on a building that is mainly for show. If I could I would be looking around for something different but in one of the worst financial decisions i have made I am locked in.,I didnt have time to look around - my family were so concerned and they were the ones that had to organise everything.The advertising for this place was rather misleading. I am surprised that so much food is bought and drought into the village eg. afternoon tea cakes are synthetic commercial examples but when things like simple scones are made here they resemble small bricks. Who is choosing kitchen staff ? Do they know anything about what is needed ? Is Management adequate for their tasks ?
Facility Response:
Thank you for taking the time to share your feedback. We’re very sorry to hear you’ve had this experience and would welcome the opportunity to discuss these concerns. Please feel free to reach out to pip.rowe@rymanhealthcare.com.
Poor Management
1 / 5 ★Manager in non responsive
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