Verified resident feedback · How reviews & rankings work · Review data updated: 27 Sep 2025
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Review
Distribution:
5-star 28%
|
4-star 21%
|
3-star 24%
|
1-2 star
27%
20 Napoleon Avenue, Milford, Auckland, New Zealand 0620
Key Facts
- Reviews: 33
- Rank: 352 of 510 Villages
- Dwellings: 122
- Fee model: ORA / LTO — 10% per year, for 3 years. — Maximum 30%
- Min age: 70
Services Offered
- Serviced Apartments
- 1 bedroom Villa
- 2 Bedroom Apartment
- 1 bedroom Apartment
- Continuum of care
- RETIREMENT VILLAGES
Service Information
Facility information supplied by provider.
This business is part of OCEANIA VILLAGE COMPANY LTD.
Their website states "Lady Allum (on the North Shore, Auckland) is situated amongst beautiful gardens and mature trees with the feeling of being at home. Conveniently close to the Northern motorway, shopping centres, medical centres, North Shore Hospital and just a short stroll to the local nursery for a cup of coffee." It continues to say "Residents of Lady Allum have direct garden access, vegetable garden, garden views, patio/balcony, heat pump, large lounge, modern kitchen, laundry facilities, generous storage. The villas are quiet, many with sunny aspects. Some Apartments also have under floor heating."
No. of Dwellings: 122
(Last Updated: 28th July 2025)
Costs & Entry Conditions
|
Fee Model
|
|
|---|---|
|
Minimum Age of Entry
|
70
|
|
Lowest Known Price
|
$580,000
1 bedroom Apartment
|
|
Highest Known Price
|
$800,000
2 Bedroom Apartment
|
|
Capital Gain
|
Provider
|
|
Capital Loss (if any)
|
|
|
Maintenance Fees Starting from
|
$130 per week
(Paid Weekly)
|
|
Maintenance Fee Increases?
|
Undisclosed (CPI used) |
|
Extra Costs/Fees
|
Power, phone, internet |
|
No. of Dwellings in Village
|
122 |
|
Data Current As of
|
19 May, 2023 |
|
Data Supplied By
|
Mystery Shopper |
Location & Map for LADY ALLUM VILLAGE
Resident Reviews for LADY ALLUM VILLAGE
Review scores and rankings calculated from verified Village Advisor resident-review data.
NPS
3.4
(33 reviews)
Quality of Care
Caring Staff
Responsive Management
Outdoor Activity
Indoor Entertainment
Social Atmosphere
Enjoyable Food
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Example resident reviews
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
These reviews are selected to show a range of resident experiences. They are not intended to represent the percentage distribution of all reviews shown above.
No Complaints
5 / 5 ★I have lived here for 8 years and have my wife in the separate dementia unit here. No complaints.
Great location, friendly staff
5 / 5 ★great location - close to Milford Village, buses & hospital (NORH SHORE) Small no. of apartments. So very friendly - you get to know all your neighbours - new management & greatly improved from previous.
4 Star
4 / 5 ★Big change since management of village changed a year ago. Oceania operator looked after us very well following the flooding of 26 apartments in Jan 23
Life is Much Easier
4 / 5 ★Would be nice to have a chaplain for weekly services.
Three Stars
3 / 5 ★More approachable. Get requests done quickly - pretty good sometimes. General model of refurbishment new apartments - waste! Recycle please.
Social Atmosphere
3 / 5 ★We need an ombudsman to sort out management/staff and review contract items where services are not satisfactory.
Lack of Consultation
2 / 5 ★Lovely apartment, handy location. Pathways and paving hard to navigate. [In my opinion] there is a lack of consultation with residents re changes that affect residents. (eds.)
Retirement village review
2 / 5 ★Residents are reminded frequently that it's 'Independent Living', and most are reluctant to make suggestions or comments to management.
What can I say
1 / 5 ★Management need to pay greater attention to residents and take an interest in meeting the needs of residents.
Convenient Location
1 / 5 ★Management should listen to residents. Staff need to be trained in all aspects of communication and working with aged persons and their families.
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